Return & Refund Policy
We at www.discountmall.in,believe that customer is “GOD” and customer satisfaction is our first priority therefore we stand behind all products purchased at our site.
If you receive a product which is not as per the description and specifications of the seller like
- wrong size,
- wrong color,
- wrong quantity,
- damaged, Or
- Significantly different from the description given by the seller
STEPS TO BE TAKEN CARE WHILE RETURNING PURCHASED ITEM
- Buyer is completely protected under Buyer Protection 7 Days Return policy. The item purchased should return back to the seller within 7 days from the date of received at your place. If it reaches the seller after 7 days the claim you have raised is not valid.
- You have to return back the purchased item properly packed and use reputed courier services to send it back to seller.
- The shipping charges for returning item has to be borne by the buyer him/or her self.
- Before sending back the purchased item to the seller inform the same to seller and speak to discountmall.in customer care or email us at firstname.lastname@example.org
- Confirm the address with the seller before you ship the item back.
- The item should not been used/worn or altered and is accompanied by its original parts/components /invoice/accessories, price tag and packing slip.
However, for some products, the sale is a final sale, and the merchant does not accept any return. Some healthcare products, customized products, products like undergarments, lingerie, swimsuits etc and perishables including flowers, edible products cannot be returned due to health & hygiene reasons.
Refund process for COD transactions
If the item is purchased on COD the refund of money will take 4 to 6 weeks from the date of receiving of the product back and the amount will be directly credited into your registered bank account or we will issue an account payee cheque.
We will also not be able to accept the return if product
- Is used/worn or altered
- Exhibits physical damage to the box or to the product
- Is returned without original packaging and accessories
- Serial Number is tampered
- In how many days purchase item has to return back to seller.
Items should be returned within 10 days of buyer has receiving the product. The return period of the product is mentioned in the product description.
- When will I get refund for my returned items.
Under Buyer Protection, Credit Card and Net Banking transactions will be refunded to the same Account (within 3-5 weeks) which was used to purchase the items.
- How much time does the Return or Replacement process takes.
Once the item is received buy the seller, It will be check by the seller. The return process may take between 10-15 days from the day the item received by the seller.
This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.